Frequently Asked Questions
No. Your gift will renew automatically. You can contact us when you know your card is about to expire, so we can update it and keep your payments continuing, uninterrupted – just call 410-704-8938 or email email@example.com.
You can pay by credit, debit or Electronic Funds Transfer (EFT). EFT is a direct debit from your checking or savings account. EFT’s have a lower processing fee and do not decline nearly as often as credit cards (and you don’t have to update your card’s expiration date!). We encourage EFT for those reasons but are happy to take whatever payment method works best for you!
When you become a sustaining member, you may choose a thank you gift at your appropriate giving level. When we have new thank you gifts during fund drives, sustaining members are welcome to choose a new thank you gift at your current giving level. Just give membership a call or email and we’ll be happy to send you one. We ask that you choose one gift per year. If you are able to upgrade or make an additional gift during the drive, please click on the Additional Gift link on our pledge page. Current thank you gifts are available at a special, lower price for our monthly members. We are so grateful for that extra support during our crucial fund drives. Thank you!
Absolutely! WTMD always welcomes as much support as you are able to contribute, and we greatly value any additional gift you are inspired to make. Additional gifts to support specific projects like our First Thursday concerts, in-station events and more. Sometimes we’ll have new thank you gifts available or concert tickets during our fund drives that you may want to make an additional gift to receive.
You are in complete control of your giving, and you are welcome to increase, decrease or stop your monthly donations at any time. You may update your card on our secure, online form. Or contact us at 410-704-5305 or email firstname.lastname@example.org to make any changes to your plan.
No problem! Please call the Membership Department at 410-704-5305 and speak to someone directly. Do not leave credit card numbers on voice mail or through email. You may also update your card on our secure, online form. If you notice any discrepancies on your statement, call us immediately. We’ll work with you to correct the problem.
We process your first payment right away. Moving forward, monthly installments are processed between the 1st and 5th. Beginning March 2018, EFTs will now be processed between the 1st and the 5th of the month.
Towson University Public Media will send you a letter every January stating your total giving from the previous year that will serve as your tax receipt.
Your monthly contribution takes you out of our traditional “Renewal Cycle” so you will not receive any renewal notices. You will receive a couple of letters each year asking for additional gifts during our major periods of fund raising and upgrade asks, plus your thank you letter and tax receipt.